Frequently Asked Questions

Can I bypass the confirmation prompt on my iPhone?

No. Unfortunately, Apple does not provide us with the capability to automatically handle a push notification without first prompting the user to handle it.

We have filed issues with Apple regarding this capability and hope that this will be possible in the future. If it becomes possible, be assured that we will be ready to support it.

Can I use PushDialer with Windows?

Not currently, however, we have done some very early work on bringing support to Windows. Unfortunately, we do not have the resources at this time to bring it to fruition. We do not have a timeline for official Windows support, but you may subscribe to our RSS feed or follow us on Twitter to learn when it does become available.

If you are a Windows developer that might be interested in helping us to bring support to Windows, please contact us!

Will PushDialer work on an iPhone that has been jailbroken?

Yes, however, it may not work out of the box unless you've already worked around the push notification issues that plague jailbroken devices. You may need to install PushFix from the Cydia app store in order for push notifications to function on your jailbroken device.

Please Note: While we respect our users that have chosen to jailbreak their iPhones, we cannot and do not offer support for this usage. While there are solutions that may allow PushDialer to work on these devices, we are not responsible for those solutions and cannot guarantee that they will allow PushDialer to function as intended.

Can I integrate with PushDialer from my application or web site?

Yes, there are a couple of ways that you can do this. The easiest is just to create a link to pushdialer://phone-number from your application or web site with the phone number that you would like to dial. As long as PushDialer is installed on the user's Mac, it will recognize the URL and send the request to their paired iPhone.

For more advanced integrations, we also offer our full service API to select partners for more direct integration with PushDialer. This API allows you to establish pairings and to send dial requests directly to our API. This is the same API that we use to deliver support to our Mac users and will be used by our upcoming Windows support as well.

More information about our API can be found in our Integration documentation or you can e-mail us at integrate@pushdialer.com for more information.

Can I create a link to a phone number on my web site?

Yes! When PushDialer is installed on a user's computer, any link that uses the pushdialer:// protocol will initiate a phone call on the user's paired iPhone when they click upon it.

For example: <a href="pushdialer://555-555-1212">Call John</a> will automatically initiate a call to 555-555-1212 when clicked (assuming that the user has PushDialer installed and has paired their iPhone). You may even send a name with the request by adding the name parameter to the URL, like so: <a href="pushdialer://555-555-1212?name=John+Doe">Call John</a>.

All I see when I start PushDialer is a spinning status indicator...

Most likely this is because your iPhone has been jailbroken. There are a number of issues with push notifications on jailbroken iPhones. Please see the entry Will PushDialer work on an iPhone that has been jailbroken? above for more details.

How do I uninstall PushDialer?

The easiest way to uninstall PushDialer is by downloading the Uninstall PushDialer utility. Running this utility will completely remove PushDialer from your system, including all automatically installed plug-ins and extensions.

If you are uninstalling PushDialer because you are unsatisfied with it, please let us know what we can do better to keep you as a satisfied customer.